InmateSales can involve more than one way to stay connected. A person might use a telephone account, electronic correspondence, video visits, or a facility-approved Chirping device. Before funding an account, identify the particular service you and the person plan to use.
What this service does
Combined Public Communications directs friends and family to InmateSales for account access and funding. Its Chirper service supports direct text conversations through approved devices, without requiring a separate texting app for the outside contact. Eligibility and available products still depend on the facility.
How to get started
- Follow the facility’s official InmateSales link and create or sign in to your account.
- Confirm the person’s name, facility, and the service you need.
- For Chirping, follow the facility and provider instructions associated with the person’s approved device.
- For calling or video visits, select the appropriate service and check the payment destination before completing a purchase.
Details to check before you pay
CPC distinguishes Direct Pay funds tied to an outside telephone number from other account types. Its help says Chirper funds are not transferable to another person or communication method. Treat texting, calls, and visits as separate choices rather than assuming one balance covers everything.
Make your first message easy to answer
Introduce yourself, explain where you found the profile, and ask one or two everyday questions. You do not need to tell your whole life story at once. A friendly opening could be: “Hi, I saw your profile on Unchained Connections and wanted to introduce myself. What is something you enjoy talking about, and what has been the best part of your week?”
If the connection is not working
Save the transaction ID and identify whether the problem involves Direct Pay, a person’s account, Chirping, or a visit. The provider’s official support can investigate a payment issue more effectively when you name the exact product.
Keep the conversation comfortable
Choose a communication budget before you begin, and be honest about how often you can write or call. Keep your password private. Read the facility’s rules before sharing photos or sensitive details, and avoid sending private information about other people. Take time to build trust rather than feeling pressured to spend money or respond immediately.
Official websites and help
Service availability, fees, account screens, and facility rules can change. Check the official provider and correctional facility before paying. Unchained Connections is an independent pen-pal directory and is not the communication provider. Provider names and logos identify the services discussed; their use does not imply endorsement. Reviewed October 29, 2026.