Unchained Connections Privacy Policy
Unchained Connections LLC operates this prison pen pal and digital services website. Privacy questions may be sent to ucpenpals@gmail.com.
Information You Provide
Contact forms collect the name, email address, phone number (when provided), and message you submit. Orders collect billing and contact information, purchase details, and the information supplied for the service, including an inmate name and register number. Profile submissions may include a biography, questionnaire answers, mailing/contact instructions, photographs, and videos.
How Information Is Used
We use submitted information to respond to inquiries, process purchases, create or update requested profiles, and deliver services. Contact submissions and administrator order alerts are sent to ucpenpals@gmail.com. Customer order emails are sent to the address provided at checkout.
Public Profiles
Information provided for a profile, including photographs, biography, and contact instructions, is intended for public display once approved and published. Do not submit private information that you do not want displayed. Purchases and submissions do not automatically publish a profile; profiles are reviewed manually.
Payments and Website Services
Card payments are processed through Stripe. Payment information is handled by the payment provider. WordPress, WooCommerce, and website hosting services support site operation and order administration. Cookies may be used for login sessions, shopping cart contents, and checkout.
Access and Corrections
Contact ucpenpals@gmail.com to request a correction to information you submitted or to ask about removing a public profile. Include enough information to identify your submission or order. We may need to verify the request before making changes, and some order records may need to be retained for business or legal purposes.
External Links
This website links to social media and other external services. Their own privacy policies apply when you use those services.
Adults Only
This service is intended for adults age 18 and older.