An ICSolutions listing tells you which provider to investigate, but it does not mean every communication tool uses one universal inbox. Start with the facility’s instructions and separate phone funding from the process for messages or visits.
What this service does
ICSolutions’ FAQ distinguishes a prepaid calling account tied to a designated outside telephone number from a debit telephone account belonging to the incarcerated person. ICS Corrections also describes messaging and video services, but the particular portal and features depend on the facility.
How to get started
- Use the official ICSolutions website or facility-provided link to create or access an account.
- For calls, choose the account type that matches your purpose and confirm the correct number or person.
- Before funding, review who owns the balance and the refund conditions.
- For electronic messages or video visits, follow the facility’s specific instructions rather than assuming they use the phone-payment portal.
Details to check before you pay
ICSolutions says funds purchased for a debit telephone account belong to the incarcerated person and are not refundable to the outside purchaser. Its prepaid option is associated with one designated telephone number. Check those differences before paying, especially if more than one family member wants to receive calls.
Make your first message easy to answer
Introduce yourself, explain where you found the profile, and ask one or two everyday questions. You do not need to tell your whole life story at once. A friendly opening could be: “Hi, I saw your profile on Unchained Connections and wanted to introduce myself. What is something you enjoy talking about, and what has been the best part of your week?”
If the connection is not working
If the facility names a different messaging portal alongside ICSolutions, do not treat that as a contradiction. Different products may be used together. Ask which service handles the exact task you need and keep the answer with your account notes.
Keep the conversation comfortable
Choose a communication budget before you begin, and be honest about how often you can write or call. Keep your password private. Read the facility’s rules before sharing photos or sensitive details, and avoid sending private information about other people. Take time to build trust rather than feeling pressured to spend money or respond immediately.
Official websites and help
- ICSolutions: Friends and family FAQ
- ICS Corrections: Friends and family services
- ICSolutions: Products and services
Service availability, fees, account screens, and facility rules can change. Check the official provider and correctional facility before paying. Unchained Connections is an independent pen-pal directory and is not the communication provider. Provider names and logos identify the services discussed; their use does not imply endorsement. Reviewed October 29, 2026.