GTL, ViaPath, ConnectNetwork, and myViaPath are names you may encounter while trying to reach the same person. The clearest way forward is to start with the person’s current facility and its official communication instructions, rather than choosing a service based only on a familiar older name.
What this service does
ViaPath is the current company name associated with the former GTL brand. Its family-and-friends website now describes ConnectNetwork’s transition to ViaPath and myViaPath. Older ConnectNetwork messaging guides remain useful background, but the current facility instructions and official account screens should determine where you sign in.
How to get started
- Find the facility’s approved communication link and confirm whether it directs you to ConnectNetwork or myViaPath.
- Use the official account flow and add the correct facility and contact where that feature is available.
- Choose messaging specifically; do not assume a phone-account deposit also purchases message credits.
- Check the current rate and reply options before sending a short introductory message.
Details to check before you pay
ConnectNetwork’s messaging documentation says facilities differ in how people read messages and whether they can reply electronically. Photo or video attachments are also facility-dependent. The current ViaPath website identifies myViaPath as its family-and-friends destination, so you may see different branding than an older profile lists.
Make your first message easy to answer
Introduce yourself, explain where you found the profile, and ask one or two everyday questions. You do not need to tell your whole life story at once. A friendly opening could be: “Hi, I saw your profile on Unchained Connections and wanted to introduce myself. What is something you enjoy talking about, and what has been the best part of your week?”
If the connection is not working
When a contact or balance looks wrong, record which portal you used and which service account you funded. Those details are more helpful than simply saying you added money to “GTL.”
Keep the conversation comfortable
Choose a communication budget before you begin, and be honest about how often you can write or call. Keep your password private. Read the facility’s rules before sharing photos or sensitive details, and avoid sending private information about other people. Take time to build trust rather than feeling pressured to spend money or respond immediately.
Official websites and help
- ViaPath: Current family-and-friends website
- ConnectNetwork: Messaging
- GettingOut: myViaPath transition
Service availability, fees, account screens, and facility rules can change. Check the official provider and correctional facility before paying. Unchained Connections is an independent pen-pal directory and is not the communication provider. Provider names and logos identify the services discussed; their use does not imply endorsement. Reviewed October 29, 2026.