Securus eMessaging is one way to exchange electronic letters with someone at a participating facility. It helps to approach the setup in two parts: making sure the person can receive messages through this service, then choosing the features and spending limits that work for you.
What this service does
Securus requires a Securus Online account and eMessaging enrollment. You search for the person, buy stamps, and use the service’s inbox to correspond. Ordinary personal email is not the same thing as an eMessage sent through the Securus website or app.
How to get started
- Check that the facility currently offers Securus eMessaging.
- Create or sign in to your Securus account using the official website or app, and open eMessaging.
- Find the person by name or ID and confirm the state and facility.
- Review the available stamps and features, compose your message, and decide whether to pay for a reply if that option is offered.
Details to check before you pay
Securus says messages and pictures are reviewed before delivery. If content is rejected, the inbox provides a rejection notice and reason. Its FAQ says stamps are not refunded for content rejected for violating facility policy. Read the facility’s rules before adding a photograph or video greeting.
Make your first message easy to answer
Introduce yourself, explain where you found the profile, and ask one or two everyday questions. You do not need to tell your whole life story at once. A friendly opening could be: “Hi, I saw your profile on Unchained Connections and wanted to introduce myself. What is something you enjoy talking about, and what has been the best part of your week?”
If the connection is not working
Separate an account-access problem from a content rejection. For the first, use official account support. For the second, read the stated reason and the facility’s policy before deciding how to revise the message.
Keep the conversation comfortable
Choose a communication budget before you begin, and be honest about how often you can write or call. Keep your password private. Read the facility’s rules before sharing photos or sensitive details, and avoid sending private information about other people. Take time to build trust rather than feeling pressured to spend money or respond immediately.
Official websites and help
Service availability, fees, account screens, and facility rules can change. Check the official provider and correctional facility before paying. Unchained Connections is an independent pen-pal directory and is not the communication provider. Provider names and logos identify the services discussed; their use does not imply endorsement. Reviewed October 29, 2026.