If an inmate profile says GettingOut but the website takes you to myViaPath, that change can be expected. Understanding the rebrand can save you from creating duplicate accounts or assuming the person has disappeared from the system.
What this service does
The official site states that GettingOut is now myViaPath. Its transition guidance says existing users keep their accounts, contacts, and balances. The myViaPath app supports available messaging, tablet, and deposit services; myViaPath Visits is the separate video-visit app.
How to get started
- Open the official GettingOut link or current myViaPath website and follow its verified redirect.
- If you already have a GettingOut account, use your existing sign-in rather than opening a duplicate account solely because of the new name.
- Find the person and check the services available at that facility.
- For messages, use the messaging service shown. For a video visit, follow the visit instructions and use the Visits app when directed.
Details to check before you pay
A rebrand does not make every communication feature available at every facility. The transition guide also notes that some facilities may not immediately appear on the account home page. Use its Get Started search or the official help instructions if a contact is not displayed where you expect.
Make your first message easy to answer
Introduce yourself, explain where you found the profile, and ask one or two everyday questions. You do not need to tell your whole life story at once. A friendly opening could be: “Hi, I saw your profile on Unchained Connections and wanted to introduce myself. What is something you enjoy talking about, and what has been the best part of your week?”
If the connection is not working
Before purchasing more services, note whether the issue concerns logging in, finding a contact, messaging, or a video appointment. Use the official Help option and avoid sharing passwords with anyone offering to “fix” the transition.
Keep the conversation comfortable
Choose a communication budget before you begin, and be honest about how often you can write or call. Keep your password private. Read the facility’s rules before sharing photos or sensitive details, and avoid sending private information about other people. Take time to build trust rather than feeling pressured to spend money or respond immediately.
Official websites and help
- ViaPath: Family-and-friends website
- GettingOut: myViaPath transition guide
- GettingOut: Sending a message
Service availability, fees, account screens, and facility rules can change. Check the official provider and correctional facility before paying. Unchained Connections is an independent pen-pal directory and is not the communication provider. Provider names and logos identify the services discussed; their use does not imply endorsement. Reviewed October 29, 2026.